The Blog

  • February 7, 2011
  • Comcast Drops the Ball

    It is 7:13 PM on Super Bowl Sunday.  The Green Bay Packers and the Pittsburgh Steelers are playing in the biggest football game and possibly the biggest sporting event on the planet this year in Dallas, Texas.  I think.

    The reason I am not sure is that for roughly the last fifteen minutes Comcast, my cable, Internet and phone service provider has been off the grid, so to speak.  This is the second time in the last couple of months this has happened, which also corresponds to the second time in my twenty-four month contract that all of my services have been unavailable.

    To further refine the situation, Comcast has recently bought NBC, one of the big three American television networks — big four if you add in Fox and possibly big five or six if you want to start including some of the networks that run shows like “Celebrity Bed Check,” but I digress.

    Look Comcast, I know you have wonderful people who work hard and maybe even care a lot, but my customer experience is in the toilet.  I don’t care.  Someone’s and maybe many-one’s jobs ought to be in serious jeopardy over this.  That includes the executives who decided they didn’t need the redundancy some technical guy suggested they ought to have just in case, to prevent something like this from happening.  You provide infrastructure, Comcast and this is unacceptable.

    I plan to post this as soon as service is restored…

    …8:05 PM I have missed three Packer touchdowns according to my mother-in-law, half time approaches and service is restored.


    Published: 13 years ago

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