The tools you work with have a lot of impact on what you can accomplish and the […]




Drop Tank is a small company in footprint–it started with only 22 people–but with an outsized mission […]




CRM guru, Esteban Kolsky, and I did some primary research paid for by Zoho earlier this year. […]




In The New York Times the other day, Kara Swisher was doing a pretty good impression of […]




There’s a chicken and egg issue with digital disruption. Making decisions based on numbers instead of gut […]




The other day Salesforce announced that it was integrating its philanthropic arm, the non-profit Salesforce.org, into the […]




The New York Times has launched the Privacy Project, a dialog with us readers about technology and […]




We’re roughly 20 years into the CRM trend and it’s worth asking where we go from here. […]