My new book, Solve for the Customer, will be available on Amazon later this week. For now, […]

I don’t know how many old movies there are in which the good guys say, “You’re surrounded, […]

The continuing roll out of platform technology is bringing many applications together to support better, and in […]

Configure, price, quote (CPQ) software was once a barely thought about branch of CRM falling under the […]

You might remember Garry Kasparov, the last chess grand master to beat a computer. That was about […]

End of a long day looking out a window with near zero visibility due to a raging blizzard. […]

No, this is not an article about fracking, drilling for gas and oil in shale. This is […]

Part of my New Year routine has been ordering new business cards. In this electronic age they […]

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