Over the summer the Business Roundtable (BR) released a new statement on what it views as the […]




The software development lifecycle has always reminded me of the proverb of the three blind people confronting […]




It has been my belief for several years that our industry is trending toward the formation of […]




  If you’re confused about loyalty programs, it’s understandable. The vast majority of loyalty programs in the […]




  So now Oracle is appealing the Pentagon $10 billion JEDI contract to provide cloud computing solutions, […]




  https://www.salesforce.com/company/news-press/press-releases/2019/08/192208-g/ Salesforce continues to grow albeit a little slower than in prior quarters, at least that’s […]




For decades a database application was what we called an app that collected data and regurgitated it […]




It’s occasionally useful to ask where customer service as a business process is going in addition to […]