No, no, no, not the Patriots! Gotta wait a couple of weeks for the Super Bowl to say that.
But! Late last week CRM Buyer published an annual listing of the top 20 CRM blogs by Chris Bucholtz, something he’s been doing since the earth cooled and well before he began his sojourn at ‘Buyer. That’s important because I write a soft for CRM Buyer every week and the two are separate.
This year Chris has selected this blog as his top finisher for which I am extremely grateful and honored. The list is full of great CRM minds like Kate Leggett, Chuck Schaeffer, and Paul Greenberg just to scratch the surface, so this is a great honor. I hope you’ll check out the article and investigate some other CRM voices, any of whom could easily be in the top spot in the future.
Forrester ninja, Kate Leggett, surveys the waterfront and comes up with fifteen tips for customer service trends in 2013. Leggett’s blog post is full of statistics that should make you think. About what? Well, the trend that’s moving service to an agile, proactive and reactive response mechanism for one. A lot rests on the use of advanced analytics and a rethink of what the service center is all about. It’s no longer just about fixing something that broke or went wrong and that is how you build lasting relationships. Check it out.