Oracle announced it has entered into an agreement to purchase InQuira today. InQuira is a privately held company that supplies knowledge management technology to support web self-service and agent assisted self-service.
On the face of it, this seems to emulate solutions provided by RightNow and Salesforce.com and several other vendors in the customer service space. So while this is a good thing for Oracle and its customers, it is not revolutionary. It means that at least in this area of customer service Oracle has filled an opening.
The announcement did not disclose the purchase price or any other terms.