We should start discussing what’s beyond CRM. I chose the word beyond advisedly. CRM is far, far […]




Andrew McAfee and Erik Brynjolfesson started writing about the impact of AI and machine learning (ML) almost […]




Adam Smith famously referred to “the invisible hand” of the free market in his landmark book “The […]




Salesforce announced today that it had finalized its acquisition of MuleSoft a company specializing in software integration. […]




Ok, this is kind of long. Go get a cup of coffee. Amid the anxiety and revelations […]




The multiple issues/scandals/problems facing companies in Silicon Valley could drive you to ask if the wheels falling […]




Sales people and their managers should be celebrating the economic gains of the last few years but […]




I was a guest on the Gillmor Gang last Friday hosted by Steve Gillmor and available for […]