It’s easy to lose sight of people in a CRM discussion by focusing instead on the great […]

I recently read a user story about how Harlequin—the publisher of romance novels—keeps its customers loyal. I […]

Salesforce isn’t even waiting for Dreamforce to begin the drumbeat over its AI offering which is or […]

We all think we know what business agility is and often it revolves around quickness, especially quickness […]

There’s lots of talk pro and con these days about bots, AI, and intelligent assistants. A lot […]

Oracle goes into its annual customer conference, Oracle OpenWorld, flying high according to the news from its […]

Automation has a habit of killing jobs and this has been true since the Industrial Revolution though […]

This is part of a series of posts on modern approaches to customer loyalty aimed at improving […]