It’s been a rough couple of months and we should talk about something fun and not political, […]




Zuora has been the champion of the subscription economy, as a differentiator for companies that sell products […]




I’ve been writing about customer loyalty a lot and not just to sell my book, though you […]




Business devours technology in an effort to get ahead in an unwinnable arms race. Often the technology […]




This is going to be political but you won’t be able to tell which side I’m on […]




Microsoft recently rebranded its business software offerings and the effect is largely positive though it must be […]




Artificial Intelligence and Machine Learning (AI and ML) have taken the industry by storm with some saying […]




Automation has a habit of killing jobs and this has been true since the Industrial Revolution though […]