Maybe you’ve already considered this but it just popped into my head the other day as I […]

I am not one to buy a product as soon as it is introduced, not one to […]

I hadn’t been aware of one of the more important CRM stories of the year until I […]

For once, Oracle OpenWorld went long on substance. That’s hard to do when you have so many […]

It was appropriate that Oracle put a stake in the ground over security at last week’s OpenWorld […]

Last week Salesforce Ventures said it would invest $100 million in emerging salesforce partners in Europe. The […]

I’ve been saying for a while that we’re heading toward an era when process dominates and traditional […]

I’ve had to do a lot of thinking about customer loyalty lately both for my book and […]

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