Microsoft recently rebranded its business software offerings and the effect is largely positive though it must be […]

Artificial Intelligence and Machine Learning (AI and ML) have taken the industry by storm with some saying […]

Automation has a habit of killing jobs and this has been true since the Industrial Revolution though […]

If you’re reading this, then thanks for coming to my site. FYI, this is not the only […]

According to this story, the fly in the ointment for getting the Oracle acquisition of NetSuite completed […]

It’s easy to lose sight of people in a CRM discussion by focusing instead on the great […]

I recently read a user story about how Harlequin—the publisher of romance novels—keeps its customers loyal. I […]

Salesforce isn’t even waiting for Dreamforce to begin the drumbeat over its AI offering which is or […]