This is the first of four posts on modern approaches to customer loyalty aimed at improving it […]

A couple of weeks ago Allison Arieff wrote a piece in the New York Times titled “Solving […]

The American sociologist Robert K. Merton popularized the idea of unforeseen consequences, so says Wikipedia. An unforeseen […]

The great thing about the software world that I spend so much time in is that it […]

Results of the recent UK referendum on leaving the European Union will be playing out for many […]

I was not a fan of the British exit from the European Union (Brexit) but as the […]

I am having a flashback to the latter decades of the 20th century when manufacturing was all […]

Salesforce held its first event just for software developers in San Francisco last week, TrailheaDX. Previously, the […]